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OMNIDOCS ENTERPRISE CONTENT MANAGEMENT SUITE

Our Enterprise Content Management (ECM) Suite allows you to access the right content in the right customer context and build the right experiences. The suite enables end-to-end management of your enterprise content, from capture to disposition. Further, it offers flexibility to access or deliver content anytime-anywhere, creating a connected and digital workplace.

Business Benefits

  • Improve Customer Experience through faster and personalized responses by accessing the right information at the right time
  • Enhance Productivity through delivery of contextual content to workers beyond the boundaries of workplace
  • Ensure Compliance and Document Security through standardization, security by design and robust records management
  • Get Better ROI by making a one-time investment in the ECM platform and leveraging it across multiple business systems and applications
  • Reduce Operating Costs through electronic handling of critical content in all forms, from its capture, storage and management to delivery

Key Features

  • VIRTUAL CONTENT REPOSITORY – Scalable, unified repository

Orchestrate multiple content repositories across your enterprise to leverage content and deliver context-based content searches and views.

  • CONFIGURATION – Customizable UI and functionalities

Customize search configurations to meet your business needs, based on the assigned user rights. Further, configure report creation and generation as per your business use case.

  • INTEGRATION – Extensive integration capabilities

Make a one-time investment and leverage OmniDocs across multiple business departments with it’s out-of-the box application adaptors and support for various Industry Standards.

  • ADVANCED SEARCH – Comprehensive search capabilities

Access the right content at the right time with enterprise search capabilities including federation across multiple repositories, metadata search based on indexes & taxonomy, full text search and faceted navigation of search result.

  • ARCHIVAL & RETRIEVAL – Rule-based content archival and retrieval

Archive multiple content assets from SharePoint workgroup repositories and from other workgroups & business systems. Effectively manage records with retention, storage and retrieval policies. Further, assign rights for secure search and retrieval.

  • WORKFLOW –  In-built workflow capabilities

Ensure faster and accurate processing of documents right from origination to delivery with document-centric workflows such as Maker-Checker, Approval/ Rejection and others.

  • DIGITAL ASSET MANAGEMENT – Rich media and website content management

Store, organize, find, retrieve and share digital assets such as images, audios and videos. These assets are dynamically tagged and archived in the repository to provide easy information access to internal/ external users.

  • ECM ON MOBILE – On-the-go access to content

View, search, download, upload, email and delete documents through your mobile. Our platform intelligently optimizes audio/video content as per your mobile device, enhancing the overall user experience

BUSINESS PROCESS MANAGEMENT SUITE

Newgen OmniFlow Intelligent Business Process Suite (OmniFlow iBPS) provides a platform for business stakeholders to drive enterprise-wide Digital Transformation. It manages the complete range of business processes, leveraging advanced tools for content integration, process orchestration, dynamic case management, predictive and on-demand analytics, enterprise mobility and social collaboration. OmniFlow iBPS facilitates collaboration in design and execution of intelligent business processes by taking an iterative approach: Design, Deploy, Monitor and Improve. The product drives continuous process improvement, eliminating operational redundancies and increasing efficacy.

Business Benefits

  • Accelerated Revenue Growth with digitalized and agile processes, enhancing transaction volumes and reducing operational costs, leading to improved profitability
  • Continuous Process Improvement by enabling comprehensive monitoring of key performance indicators and providing contextual insights.
  • Improved Business Agility by bringing transformational changes in your organization to adapt to changing business environment
  • Enhanced Customer Experience and Engagement by creating 360 degree view of customer information to deliver best-in-class experience

Key Features

  • COLLABORATIVE PROCESS MODELING – Drag and drop business process modeling 

Simplify process design with web based, drag and drop process modeling tool. Provide different contextual views of a process to various stakeholders, making it easy for them to understand, participate and collaborate.

  • PROCESS INSIGHTS – Optimal process deployment 

Simulate business processes prior and after deployment using historical, real-time and predictive analysis. Deploy the most optimal process by identifying and removing bottlenecks and load situations.

  • PROCESS ORCHESTRATION ENGINE – End-to-end process management

Our execution engine lies at the core of the system, controlling process flows and maintaining integrity of process definitions. It orchestrates activities among people, processes, systems, and things for smooth and effective operations.

  • DYNAMIC CASE MANAGEMENT – Dynamic process & exception management

Design and manage semi-structured to completely dynamic processes. Empower knowledge workers with flexibility to respond to real-time opportunities, and other unanticipated situations while maintaining the highest level of collaboration.

  • AGILE BUSINESS RULES AND DECISIONS – Scalable web based tool to define, control, change, and deploy business policies

Define critical business policies and procedures through logic statements and decision matrices without coding. Easily apply changes without any technical assistance

  • ADVANCED REPORTING AND MONITORING – Detailed insights with real-time monitoring & personalized dashboards

Get 360 degree view of processes with graphical charts, reports and dashboards. Design reports, define KPIs and set alerts to gauge upcoming threats and opportunities.

  • CONFIGURABLE UNIFIED INTERFACE – Personalized, single window access to applications

Single point access to internal & third party enterprise applications through a user-friendly and integrated interface. Empower business users with contextual information and analytical reports to make informed decisions.

  • BPM ON MOBILE – Anytime, anywhere access to your business processes

Provide users on-the-go, secure access to critical processes and information. Our platform facilitates increased user responsiveness and improves overall business performance by extending BPM capabilities to a mobile environment.

  • ROBOTIC PROCESS AUTOMATION – Last mile of the process automation

Enhance your digitization strategy by automating repetitive, mundane tasks with RPA and enable continuous process improvement with BPM’s orchestration capabilities.